Q:"How much will it cost to ship to xyz country?"
A: The system will calculate automatically the shipping cost at checkout based on the number of the items and their weight.
You will have a chance to review your order and the shipping costs before you are asked to finalize your order and your Credit Card is charged.
Q:"How long will it take for my order to be processed?"
A: Our staff will process your order within 24 business hrs and hand it over to the most reliable shipping provider for the selected destination ( UPS or USPS )
Q:"How long will it take for my order to be delivered?"
A: All US domestic orders are generally delivered within 3 to 5 business days. Please note that both carriers will not deliver on Saturday and Sunday.
International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.
IMPORTANT: For both national and international shipments, the buyer is ultimately responsible with providing a "safe" delivery address. We will not be responsible for items marked as delivered by USPS or UPS, but claimed by the customer to never have been received or stolen by neighbors, dogs or aliens. It is your responsibility as a buyer to track the package and make sure someone is there to receive it, or provide a safe environment where the postman can drop it off.
Q:"Can the order be shipped to a hotel or temporary residence?"
No, due to the real possibility of delays due to holidays, weather or other logistic factors, we cannot ship any orders to hotels or other temporary residences. Make sure someone will be at the location at all times, or the order we'll be canceled before it is processed.
Q:"How can I track my package?"
A: Once your order is shipped you will receive an email with a tracking #
All UPS packages can be tracked at www.ups.com
All USPS packages can be tracked at www.usps.com
Q:"I didn't receive a confirmation email or tracking #. Where can I find more info about my recent order?"
A: All info for your order can be found by logging in and clicking on the MY ACCOUNT link on the very top of this page.
Select "View My Order Status" and "View Order Details" to see shipping info. The Tracking # is displayed at the bottom of this page.
NOTE: If you have not received a tracking # once your order is marked as shipped please contact us at
email@example.com and our customer service will gladly retrieve it for you.
Q:"How can I contact you?"
For order specific questions please Log In and click on the My Account link at the very top of this page. Direct messages can then be sent through the View Messages section.
For all other general inquiries shoot us an email at firstname.lastname@example.org or click the Contact button in the store navigational menu. Our experienced staff will reply to you within 24hrs. For any order inquiry please include your order # in the email.
Any physical mail can be sent to:
HALF SUMO BRAND
PO BOX 201
THIELLS NY 10984
We receive tons of mail daily, but value your input and business - no email will go unanswered - be patient!
If you are not 100% satisfied with your purchase, you can return your unused item to the our warehouse for a full refund within 30 days from the date of purchase.
IMPORTANT: All items must be returned in their original packaging and in new condition. No exception will be made on items worn, trained in, washed, covered in hair, or with an odd smell. Original shipping & return charges will not be refunded. We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the clients sole responsibility.
DISCLAIMER: All Exchanges, Refunds, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.
Q:"How can I return an item?"
A: If you need to return an item, simply login to your account, and in the MY ACCOUNT section click on the "Complete Orders" link.
Click on the "Return Item(s)" button on the right side, and complete the return form. Our staff will contact you within 24hrs with an authorization return code.
Q:"I got my return authorization code, where should I ship the item?"
A: Once you have received the email with the return authorization code (ARC) from our staff, please ship back the items to:
HALF SUMO BRAND
ATTN: RETURNS DEPT
PO BOX 201
THIELLS NY 10984
Please absolutely include the authorization return code (ARC) within the return package. Failure to do so will result in a delay in processing your refund/credit request due to the large volume of packages handled daily through our warehouse.
Q:"How long will it take for my CC to be refunded after an item is returned?"
A: Once your return is received and inspected by the customer service staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. For safety/privacy concerns we have no access to this information, and a phone call to your bank and credit card company are the best way to track the progress of the refund.
Q:"Can I exchange an item for a different one or a different size?"
A: Due to the quick turnaround of our collections we cannot guarantee availability of all sizes and styles at all times. We highly recommend inquiring with our customer service team at email@example.com regarding other size and style availability before returning an item.
Q:"...But I really need an A3 Gi to fight the Worlds next week and can't wait for the A2 GI to return to your warehouse!!"
A: No problem, follow the Return Request procedure explained above to return the A2, and place a new order today for an A3. As soon as the A2 is received and inspected we'll refund your card.
Got more questions? Just drop us an email at firstname.lastname@example.org or fill out the form in the Contact Us section