If you are not 100% satisfied with your purchase, you can return your unused item to our warehouse for a full refund within 30 days from the date of purchase.
IMPORTANT: All items must be returned in their original packaging and in new condition. No exceptions will be made on items worn, trained in, washed, covered in hair, or with an odd smell. Original shipping & return charges will not be refunded. We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the clients sole responsibility.
DISCLAIMER: All Exchanges, Refunds, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.
If you need to return an item, simply email us at email@example.com with your Name, Order Number, and reason for returning the item. Our staff will contact you within 24hrs with anauthorization return code.
Once you have received the email with the return authorization code (ARC) from our staff, please ship back the items to:
HALF SUMO BRAND
ATTN: RETURNS DEPT
PO BOX 201
THIELLS NY 10984
Please absolutely include the authorization return code (ARC) within the return package. Failure to do so may result in delays in processing your refund/credit request due to the large volume of packages handled daily through our warehouse.
Once your return is received and inspected by the customer service staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. For safety/privacy concerns we have no access to this information, and a phone call to your bank and credit card company are the best way to track the progress of the refund.
Due to the quick turnaround of our collections we cannot guarantee availability of all sizes and styles at all times. We highly recommend inquiring with our customer service team at firstname.lastname@example.org regarding other size and style availability before returning an item.
No problem, follow the Return Request procedure explained above to return the A2, and place a new order today for an A3. As soon as the A2 is received and inspected we'll refund your card.